As many of you guys have noticed, Raid has been down for over 30 hours. I'm going to briefly explain the situation.
Early Friday, we found ourselves encountering a huge error report. We managed to get about 600,000 lines of errors within a minute. After looking through the reports we found that we ran into a few corrupted files. At the time, we didn't know how it happened and what caused it, but digging deeper we found that the server's HDD had some major issues. The HDD had reached max capacity.
Due to this event, 75% of our player file had been wiped. We found that players with usernames starting from number "0" to the letter "I" were still intact, the rest disappeared. The information that was stored in the player includes ranks and player specific permissions. We will be able to recover donor ranks, but the ranks acquired through in-game are not recoverable.
In order to balance these issues out, we need a little input from you guys. We want to provide you guys with bonuses to make up for the catastrophe. We are not only going to fix the situation, but are going to ensure that the problem does not happen in the future.
Here are some possibilities of bonuses:
- Prestige tokens
- 30% discount on all donor ranks.
- 50% discount on Prestige Tokens.
THESE WERE NOT AFFECTED BY THE ISSUE!
- Current balances